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Ongoing Support |
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Primary Help Desk / Trouble Ticketing |
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Secondary Email, Voicemail Support |
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Integrated Reporting |
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Secure Server Remote Control / Support |
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On Site Support |
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Priority Response |
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Emergency/off-business hours support |
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Desktop/Laptop Maintenance |
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Server Software and Hardware Inventory |
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Software License Assistance |
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Microsoft Security Patch Management |
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Windows Error Monitoring / Alerts |
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Network Monitoring / Alerts |
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Network Policy Enforcement |
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Microsoft Exchange Management |
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Microsoft SQL/SharePoint Administration |
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Software Deployment / Update |
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Security |
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Antivirus Management |
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Spyware Management |
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Email and Backup Policies |
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Backup Monitoring |
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Password Administration |
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Automated Advanced Data Backup* |
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Purchasing |
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Antivirus Management |
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